Update:
Over the years I have stopped at Ellis on occasion and always received very good customer service. I've also had my flutes serviced there and the technicians were always helpful, above and beyond.
Don't rent from Ellis music!! I have been making monthly payments every month, on time, for my daughter's instrument. And they just charged me in full. They treated me like I was trying to steal their instrument even as they noted that they had agreed that they also had just charged me this month only 3 days prior. In addition, only approximately 60% of your monthly payment actually gets applied to your balance. Almost 40% is used for "insurance". You are better off with a payment plan with an instrument bought online. They are a scam pretending like they are your nice neighbor
Just want everyone to know that the tenor sax repair guy at Ellis is a wizard! I was expecting to leave my horn for a week in order to have it fixed. He did it while I waited and then proceeded to knock out all the little dings and adjust the keys so it plays better than it did when I first got it. Kudos to Ellis, and please be nice to your saxomagician!
I just wanted to update my review in response to what Ellis Music wrote below. I had to leave the state to be near friends because my child was suffering so severely from Lyme that she couldn't finish a day of school and I was struggling to keep my job. I explained repeatedly - when I spoke to Ellis Music - that I could not take off of work at this time to mail back the instrument. I told Ellis music it would not be possible in the month of June because of work obligations but I knew I could the month after. Ellis Music's "neighborly" response was to charge me in full in June. If you are going to get treated like you are dealing with a corporation, then you might as well get the financial benefits. Do a few internet searches and you will see. You will make the same monthly payments for Ellis Music for 5 years to be able to own an instrument you could own in 2 years from an "online-only" retailer. If you can't expect really neighborly treatment, then just save your money.
We happened by Ellis Music while visiting Vermont. Tim took time to show cellos to my daughter, allowing her to test several and giving her great information about each instrument. He was very helpful and gracious.
Expert advise, fast service... awesome staff.
In addition, Ellis music has taken the time to respond to a google review, but has not yet emailed me a written statement to reflect that if/when I did in fact send them this instrument, that they would reimburse me in full. Much like from the corporations that we all have to deal with, and we have no rights, I am still waiting for this written statement from Ellis Music. If you like overpaying for corporation treatment, then I guess Ellis music is for you.
Ellis Music Company Inc is a US Electronics Store based in Bethel, Vermont. Ellis Music Company Inc is located at 1709 VT-107, Bethel, VT 05032, USA.
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